All orders placed through evVive.com are subject to our verification process for order accuracy and authorized valid payment.
For security reasons, we may contact you via email or phone requesting additional information.
In order to protect our customers against fraudulent activity, evVive.com must verify the bill to and ship to address (i.e. we do not want someone who has stolen your credit card to ship products to his/her address). Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file). Incorrect information will cause a delay us processing your order.
If your shipping address is different than you're billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address. Informing your credit card bank about your the shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process.
If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.
We are currently unable to process any credit cards that are billed to an address outside of the United States.
A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted.
You will also receive an order confirmation via email after completing your order online or by phone. A valid email address* is required so that we may keep you informed on the status of your order. Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your spam filter to allow e-mail from support@evVive.com
Order Processing Time
It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. (please see order verification section of this document about some of the measures we are taking to ensure your protection against fraudulent activity) The total estimated time of arrival is determined by the chosen method of shipping, carrier's local delivery guidelines and order processing time.
Order Status and Tracking Information
You can check the status of your order on our website at anytime by signing in to My Account section. Enter your email address and password to view the status of all existing and previous orders.
Order Change / Cancellation
You may request an order change or cancellation by phone as long as it has not been processed for shipping. There may be a 6.5% fee assessed on cancellations initiated by the customer if your credit card has been already been processed. Once your order has shipped you will need to refer to our return policy to request a return.
Shipping address changes
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it hasn't been processed for shipping, and place a new order with a different shipping destination.